Faqs

I’m pretty busy, how much of my time will this chew up?

We’ll need you to spend around 2-2.5 hours filling in your briefing questions and chatting through any questions in our strategy call, and then approximately 15-45 minutes a week providing us with feedback, answering any questions, sending through assets we need and approving your designs.

We only take on a limited number of projects each month, so we can give each one our undivided attention. This means that sometimes we have a waitlist to work with us. Once you book in, we’ll share your allotted timeline with you so you’ll know when we’ll need items back from you, and when you can expect items from us.

As everything is pre-planned, we require timely responses from you so that we can deliver on schedule. We know your time is important, as is ours. If you are unresponsive or miss deadlines, this not only effects our workflow, but can also effect the delivery of other clients' projects too. While this might not be your intention, it's the reality. This is why we ask you to carve out some time in your schedule during your project to keep things flowing.

Of course, we totally understand that life sometimes throws a curveball, we'd just love a courtesy call, email, carrier pigeon—whatever you can muster up to let us know as soon as you can. In this instance, we'll hit pause and reschedule your project when you get back in touch, but please know there may be a wait to lock in a new timeline.

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