We've been left in the lurch before by web designers who've fallen off the face of the Earth or have completely shut up shop. It's our aim to provide you with exceptional and timely customer support not only before and during your project, but after we've completed the project too. There's a few of ways we do this—
First, we aim to answer any customer enquiries or support requests within 48 hours during business days, but often it's a lot sooner.
If you encounter any website bugs or issues with the functionality of your website or project files after your project has been delivered, we'll happily fix them for you for free. This is provided the issue is within the scope of work we promised and the cause of the problem isn't related to custom design changes you have made yourself. We also can't make changes to an approved design if you simply change your mind.
Basically, if it's our error, we're more than happy to fix it! And, even if it's not our error, we'll still do our best to help you or point you in the right direction. We can also help with website upgrades and improvements, if you need them.
We've built a support centre that we add to regularly with tutorials, videos and guides to show you how to use our websites. You also have access to Webflow's University and Shopify's support articles, so there will always be an answer to your question.
We plan on keeping Baker Creative around for years to come, but just in case we get sucked into a vortex, we build all our websites using trusted platforms, like Webflow, so your website is hosted and supported by their growing team and community, not just ours.